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Ordering FAQ

Q. What does "BAKED-TO-ORDER" mean?

 A. We bake to each individual order, for each person who orders. Our products are not sitting on a shelf collecting dust. We bake for the purpose of delivering the freshest possible product to each recipient.

We are committed to producing great tasting and looking cookies. For this reason, we have limits on the number of cookies that we can produce at a time. We will review your order details and contact you within 24 hours to let you know when it can be added to our baking schedule.

While we do ask for a certain amount of notice on all orders...we are always happy to help in a cookie emergency. We do on occasion have extra products readily available for immediate shipment. Please feel free to inquire. If an order is needed prior to the required 2 week processing time, please use the Order Form to confirm we can ship sooner to your location. There WILL BE a Rush Order Fee applied. We will do our best to meet your order needs, but there may be time when our schedule is booked.

To order, simply contact us and fill out the form.


Q. Cookie Packaging:

A. Cookies are individually wrapped in a heat sealed cellophane bag. You may opt to add a color coordinating satin ribbon for .25. They are nestled into a bed of crinkle paper and bubble wrap and placed into a box. Each box is lined with a piece of tissue paper, cushioned with packaging materials to ensure safe delivery and tied with a bow. Upon opening the box, you will be received with the impression of an actual gift to open. Each gift order includes a personalized card. Add your personal message to each gift during checkout in the 'note to recipient' area.

A cookie may vary occasionally break or crack (knock on wood as it hasn't happened yet.), but it will still taste great. We will not refund an order unless 50% of the order is destroyed and broken. Please contact us immediately with any concerns, as we want to make your experience truly a fun one!


Q. Can products be frozen?

A. We DO NOT recommend it. While some of our products freeze spectacularly, we always recommend enjoying them fresh first. Freezing cookies may result in a bleeding of colors, spotting and just plain ickiness from condensation.


Q. How much in advance do I need to order?

A. There is a 2 week processing time REQUIRED before shipment as each item is handmade to order. If an order is needed prior to 3 weeks, please use the Order Form to confirm we can ship sooner to your location. There WILL BE a Rush Order Fee applied.


Q. What if I have a Naughty Cookie emergency?

A. You are always welcome to give us a call or send in an Order Form to see what we might have readily available to help in your last minute needs. If an order is needed prior to the required 2 week processing time, please use the Order Form to confirm we can ship sooner to your location. There WILL BE a Rush Order Fee applied. 


Q. What if I have allergies?

A. Disclosure:

Sweet Sanctions, LLC and The Naughty Cookie Box are not Allergen Free Bakeries. While we do take every precaution necessary to avoid cross-contamination, all products may come in contact with nuts, peanuts or other allergens.

If there is a known food allergy, please refrain from placing an order.

Q. Can you match the colors of my theme?

A. We would love to create a custom cookie for you! Please give us a little bit of notice. We ask for at least 6 weeks, but you can jump on our baking schedule months in advance...the more notice the better. We will do our best to create a cookie that is just perfect for your wedding, birthday, shower or other special occasion. There is a customization fee of $10 added to any customized order. 

 

Q. When will my cookies arrive?

A. Be sure to check with us on availability in our baking schedule. Typically the schedule is full a few weeks in advance. We suggest ordering one month in advance if possible, requiring a minimum of a 2 week lead time. Orders are only added to the schedule and processed once payment is received.

We are in central Pennsylvania...so orders close to PA will arrive a smidge earlier than those being delivered to California. We ship each order to arrive with a comfortable buffer of time to the date needed by. For example, Pennsylvania is a 1 day shipping for us. If you need them Saturday, we will ship them on Wednesday to arrive on Thursday. Because shipping requires a 3rd party, we cannot guarantee their schedule or responsibilities but do make every effort to be aware of weather and circumstances to ship for the safest arrival. You will be provided with a tracking number for your own records and to watch the excitement arrive at your door!

We ship throughout the US, (excluding Alaska, Puerto Rico and Hawaii) via FedEx.

Due to the perishable nature of our products...WE DO NOT OFFER REFUNDS! We package to the best of our ability without use of Ice Packs and CANNOT be held responsible for damage. Deliveries are left on doorstep if unavailable, so PLEASE be sure someone is expecting your package.